
How to Cancel MUBI
Quick process
Cancel before renewal date
Important Warnings
- Third-party subscriptions (iTunes, Google Play) must be cancelled through those platforms, not through MUBI directly
- Free trial converts to paid subscription automatically after 7 days without notification
- No refunds or credits for partially used periods under any circumstances
- Downloaded offline titles will become inaccessible after subscription ends
- Must cancel before renewal date to avoid being charged for next billing period
- You remain responsible for payment even if payment method fails initially
Step-by-step instructions
Go to https://mubi.com and sign in to your account
Click on your profile/settings icon at the top of the page
Select 'Settings' from the dropdown menu
Click on 'Subscription' in the settings menu
Look for and click the cancellation or 'Cancel Subscription' option
Confirm cancellation when prompted
Your subscription will remain active until the end of your current billing period
Tips & Things to Watch For
No Refunds Policy - Even for Accidental Charges
CriticalSection 1.5 explicitly states: 'Payments are nonrefundable and there are no refunds or credits for partially used periods.' This is strictly enforced with no exceptions mentioned. If you forget to cancel during trial, you'll be charged for the full month/year with zero possibility of refund according to their policy.
Continue Access Through End of Billing Period After Cancellation
Pro TipWhen you cancel, 'you will continue to have access to the service through the end of your current billing period' (Section 1.5). This means you can cancel immediately after being charged and still use the service for the full month/year you paid for. Cancel right after payment to avoid forgetting later.
Gift Subscriptions Available
Pro TipThe footer mentions 'Gift MUBI' as an option. You can purchase gift subscriptions for others. This could be used strategically - if someone gifts you a subscription, you get access without using your own payment method, and you won't be auto-charged afterward since you didn't enter payment details.
What to Expect
Dark Patterns to Watch
- No explicit cancellation button mentioned in documentation - requires finding it in settings
- Terms repeatedly emphasize 'no refunds' policy to discourage cancellation attempts
- Free trial automatically converts to paid without notification reminder
- Cancellation instructions are minimal and not prominently featured
Retention Tactics
- Reminder that access continues until end of billing period
- Emphasis on curated content and what users will lose
- No proactive cancellation reminders before billing
Cancel via Email
Send this pre-written email to help@mubi.com Sign up to auto-fill your details.
MUBI Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
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