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Tesco Mobile

How to Cancel Tesco Mobile

Live Chat Cancel anytime Difficult ~20 min
AI-Generated: These steps were automatically generated. If you notice any inaccuracies, let us know below. (Confidence: 85%)
Difficulty
6/10
Est. Time
20 min

Set aside time

Refund
Not available
Auto-Renewal
Active

Cancel before renewal date

Important Warnings

  • Must contact customer service to cancel - no self-service option
  • May face retention efforts from customer service representative
  • Ported number may be lost if not handled properly
  • Loss of app benefits including vouchers and free family calling

Step-by-step instructions

Visit the Tesco Mobile website at https://www.tescomobile.cz

Open link

Click on the chat support options (iMessage, WhatsApp Chat, or website chat)

Request to cancel your mobile service contract

Provide your account details and reason for cancellation when asked

Follow the agent's instructions to complete the cancellation process

Request written confirmation of your cancellation via email

Tips & Things to Watch For

Free Family Calling for Up to 4 Members

Pro Tip

By connecting with family or friends through the Tesco Mobile app, you can get free calling between up to 4 members. This feature is accessible through the app and provides unlimited free calls within your designated group, potentially saving significant money on voice calls.

Lower Tariff Prices with Card Payment in App

Pro Tip

Paying by card through the Tesco Mobile app results in lower tariff prices compared to other payment methods. The app explicitly states 'Získejte výhodnější cenu' (Get a better price) when paying by card, making this the most cost-effective payment option.

What to Expect

Dark Patterns to Watch

  • No self-service cancellation option visible on website
  • Requires interaction with customer service representative
  • Help page provides minimal information about cancellation process
  • No clear cancellation link or instructions in navigation

Retention Tactics

  • Customer service agent likely to offer better tariffs
  • May offer free data bonuses to retain customer
  • Agent may emphasize loss of family calling features
  • May offer pause option instead of full cancellation
Typical offer: Additional 60GB data bonus or discounted tariff

Tesco Mobile Plans & What You'll Lose

What you'll lose access to

Tesco Mobile Basic
Data · Variable
Calls · Variable
SMS · Variable
Instant Changes · Free
Express Delivery · Included
Tesco Mobile with App Payment
Bonus Data · 60 GB Free
Payment Method · Card via App
Lower Prices · Yes
Shopping Vouchers · Tesco Stores
Suri JUMP Game · Included
Tesco Mobile Family 4 users
Free Calling · 4 Members
App Management · Included
Family & Friends · Connect via App

After You Cancel

Reactivation

You can reactivate your account later

Content Access

You'll lose access to your content after cancellation

Not ready to fully cancel?

Downgrade available

Switch to a cheaper plan instead

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