Jak zrušit Match.com
Plánujte dopředu
Within 3-5 days of initial purchase for subscription plans
Zrušte před datem obnovení
Důležitá upozornění
- You must cancel at least 24 hours before renewal date to avoid next charge
- No refunds for cancellations after the 3-5 day grace period
- Your profile remains active until the end of your paid subscription period
- Messages and connections remain accessible until paid period ends
- Profile will be hidden but data retained for 6 months after cancellation
Postup krok za krokem
Log in to your Match.com account at https://www.match.com
Click on your profile icon in the top right corner and select 'Settings'
Navigate to 'Manage Account' or 'My Account' section
Click on 'Manage/Change Membership' or 'Billing Information'
Scroll down and click 'Turn Off Auto-Renewal' or 'Cancel My Subscription'
Follow through multiple retention screens offering discounts and reminders of benefits
Confirm cancellation and save your confirmation number
Tipy a na co si dát pozor
Email Unsubscribe Does Not Cancel Subscription
KritickéUnsubscribing from Match.com marketing emails does NOT cancel your paid subscription or disable auto-renewal. These are separate processes. You must log into your account and specifically cancel the subscription.
Must Disable Auto-Renewal Before 24 Hours Prior to Renewal
KritickéTo avoid being charged for the next subscription period, you must turn off auto-renewal at least 24 hours before the renewal date. Disabling it on the renewal day itself may still result in a charge that cannot be refunded.
Customer Service Retention Discounts Available
Pro tipIf you call or chat with customer service to cancel, representatives may offer 20-50% discounts or free bonus months to retain you as a subscriber. Don't cancel online immediately - contact support first to negotiate.
First-Time User Promotional Codes Available
Pro tipNew users can often find promotional codes through affiliate sites, RetailMeNot, or Honey browser extension offering 20-40% off first subscription. These don't work for returning users with same email address.
Co očekávat
Temné vzory k pozorování
- Multiple retention screens with emotional language about missing matches
- Confirmation button placement makes it easy to accidentally stay subscribed
- Confusing language between 'pause', 'hide profile', and 'cancel'
- Auto-renewal is on by default with unclear opt-out process
- Success stories and testimonials shown during cancellation flow
- Cancel button often less prominent than 'Keep Subscription' button
- Warnings about losing access to messages can feel like pressure
Taktiky udržení zákazníka
- Shows matches who recently viewed your profile
- Displays success stories from members who stayed
- Offers significant discounts (up to 50% off)
- Reminds you of unread messages and potential connections
- Suggests pausing instead of canceling
- Multi-step confirmation process with repeated reasons to stay
Tarify Match.com a co ztratíte
What you'll lose access to
Po zrušení
Ochranná lhůta
3 dní na rozmyšlenou
Uchování dat
Vaše data uchována po 180 dní
Reaktivace
Účet můžete později znovu aktivovat
Přístup k obsahu
Váš obsah zůstane přístupný i po zrušení
Vrácení peněz
Přes Original payment method within 5-10 business days
Full refund available within 3-5 days of purchase only. No pro-rated refunds for mid-cycle cancellations. You retain access until end of paid period.
Nejste připraveni úplně zrušit?
Možnost pozastavení
Dočasně pozastavte předplatné
Was this guide helpful?
Související služby
Sledujte své předplatné Match.com
Dostávejte upozornění na platby, sledujte výdaje a spravujte všechna předplatná na jednom místě.
Začít — zdarma