How to Cancel Evernote
Plan ahead
Before 7-day trial ends for new subscriptions
Cancel before renewal date
Important Warnings
- Free plan limits to 1 device sync only - may lose access on other devices
- Free plan has only 20MB storage vs 1GB+ on paid plans
- Free plan limited to 50 notes vs 1000+ on paid plans
- Free plan limited to 1 notebook vs 20+ on paid plans
- Must manage cancellation through iTunes or Google Play if subscribed through those platforms
- AI features completely unavailable on Free plan
- Offline notes feature not available on Free plan
Step-by-step instructions
Go to https://www.evernote.com and sign in to your account
Click on your profile icon or name in the top right corner
Select 'Settings' or 'Account Settings' from the dropdown menu
Click on 'Account Summary' in the left sidebar
Click 'Manage Subscription' button
Look for downgrade or cancellation option (process varies by payment method - iTunes, Google Play, or direct)
If subscribed through Evernote directly: follow prompts to downgrade to Free plan
If subscribed through iTunes/Google Play: manage subscription through those respective platforms
Tips & Things to Watch For
Download Before Downgrading: Free Plan Has Severe Limits
CriticalFree plan allows only 1 device, 1 notebook, 20 tags, and 20MB storage. Before downgrading from paid plans, export all notebooks as PDFs or backup your data, as you'll lose access to most content that exceeds these limits. The free plan has only 50 total notes allowed.
40% Student Discount Available with Minimal Verification
Pro TipCollege students get 40% off a one-year Evernote Starter subscription. The website mentions 'eligible college students' but doesn't detail verification requirements on the pricing page, suggesting verification may be lenient or automated.
Enterprise Gets 30-Day Trial (Not 7 Days)
Pro TipWhile personal plans get 7-day trials, Enterprise plan offers a 30-day free trial. If considering higher-tier features, starting with an Enterprise trial and then downgrading could give you more time to evaluate AI features and unlimited storage.
What to Expect
Dark Patterns to Watch
- Different cancellation processes depending on payment method creates confusion
- No direct 'Cancel' button - must find 'Manage Subscription' instead
- iTunes and Google Play subscribers redirected to external platforms
- Terminology uses 'downgrade' rather than 'cancel' which obscures the action
- Requires navigating to Help & Learning article for detailed downgrade instructions
- Free plan limits may cause data loss anxiety (device sync, storage, note limits)
Retention Tactics
- Emphasis on features you'll lose when downgrading to Free plan
- Shows strict limitations of Free tier (1 device, 20MB storage, 50 notes)
- Student discount offering (40% off) may be presented as retention offer
- 7-day trial period reminder for paid plans creates urgency to try before cancelling
Cancel via Email
Send this pre-written email to support@evernote.com Sign up to auto-fill your details.
Evernote Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method
No charge if cancelled before 7-day trial period ends; otherwise no pro-rated refunds mentioned
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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