How to Cancel Miro
Quick process
Cancel before renewal date
Important Warnings
- Must give 90 days notice before end of Subscription Term to avoid auto-renewal for another 12 months
- All fees are non-refundable - no credits or refunds for unused time
- Customer Content can only be exported during Subscription Term or within 30 days after termination
- After 30-day export period, Miro may permanently delete all Customer Content
- If you cancel mid-cycle, you still pay for the full cycle but won't be charged for the next one
- Proactive account deletion results in permanent, irretrievable data loss
- Annual renewals are at Miro's then-current rates, not locked pricing
- Corporate email users may have their accounts taken over by their employer
Step-by-step instructions
Log in to your Miro account at https://miro.com
Click on your profile icon or avatar in the top right corner
Select 'Settings' from the dropdown menu
Navigate to the 'Billing' or 'Plan & Billing' section
Locate your current subscription plan details
Click 'Cancel subscription' or 'Turn off auto-renewal' button
Follow the prompts to confirm cancellation - note that you must provide notice at least 90 days before the current Subscription Term ends to avoid auto-renewal
Tips & Things to Watch For
No HIPAA Compliance - Prohibited for Healthcare Data
CriticalTerms explicitly state: 'Customer must not use the Service with Prohibited Data or for High Risk Activities' and 'the Service is not intended to meet any legal obligations for these uses, including HIPAA requirements'. Using Miro for protected health information could result in suspension and legal liability.
No Refunds Policy - All Fees Non-Refundable
CriticalTerms explicitly state 'All fees and expenses are non-refundable except as set out in Section 10.2 (Warranty Remedy) and Section 14.4 (Mitigation and Exceptions)'. Upon cancellation notice, you won't be charged for the next billing cycle but will not receive any refunds or credits for amounts already charged. Plan carefully before purchasing.
Unlimited Visitors on Starter+ (No Sign-In Required)
Pro TipStarter, Business, and Enterprise plans allow unlimited Visitors to view public boards without signing in. Free plan doesn't mention this feature. This can be a workaround for sharing with external stakeholders without needing guest seats.
Free Plan Limited to 3 Editable Boards - But Unlimited Members
Pro TipThe Free plan allows unlimited team members but only 3 active/editable boards at once. You can create unlimited boards but only 3 can be active. This means you can downgrade from paid to Free without losing team members, but you'll need to archive boards. Good strategy: downgrade to Free before fully canceling to keep access to view-only boards.
What to Expect
Dark Patterns to Watch
- 90-day advance notice requirement for cancellation hidden in Terms of Service
- No clear cancellation button mentioned in user-facing documentation
- Auto-renewal clause that requires action 90 days in advance
- Different cancellation policies for different plan tiers not clearly disclosed upfront
Retention Tactics
- 90-day notice period acts as retention mechanism
- Already-charged amounts are non-refundable
- Loss of all data after 30-day export window
- Account takeover warnings for corporate email users
Hidden Fees
- Must pay for full billing cycle even after cancellation notice
- Late payment service charges of 1.5% per month
Miro Plans & What You'll Lose
What you'll lose access to
After You Cancel
Data Retention
Your data kept for 30 days
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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