How to Cancel NordVPN
Quick process
Within 30 days of purchase
Cancel before renewal date
Important Warnings
- 30-day money-back guarantee only applies to initial purchases, not renewals
- Subscriptions purchased through third-party platforms (iTunes, Google Play) must be cancelled through those platforms
- You retain access until the end of your paid period after cancelling auto-renewal
- Refunds are not available if purchased through third-party resellers or app stores
Step-by-step instructions
Log in to your NordAccount at https://my.nordaccount.com/
Navigate to the 'Billing' section in the left sidebar
Scroll down to find your active NordVPN subscription
Click on the three dots (⋮) or 'Manage' button next to your subscription
Select 'Cancel Auto-Renewal' or 'Turn Off Auto-Renewal'
Confirm cancellation when prompted (you may need to provide a reason)
Verify that auto-renewal is disabled - you'll retain access until the end of your billing period
Tips & Things to Watch For
Cryptocurrency Payment - No Refunds
CriticalPaying with cryptocurrency (Bitcoin, Ethereum, Ripple) provides maximum anonymity but NordVPN cannot process refunds for crypto payments due to the irreversible nature of blockchain transactions. The 30-day money-back guarantee does not apply to cryptocurrency purchases. Only use crypto if you're certain you won't need a refund.
30-Day Money-Back Guarantee - Full Refund Window
Pro TipNordVPN offers a 30-day money-back guarantee on all plans. You can use the service fully for 29 days, then request a refund and get your money back in full. This effectively works as an extended free trial. To maximize value, sign up for the longest plan (2-year) to get the best price, use it for 29 days, then cancel if not satisfied.
Coupon Stacking During Renewal
Pro TipNordVPN frequently offers coupon codes (60-70% off) for new users. When your subscription is about to renew, cancel your current subscription, wait for it to expire, then sign up again with a new email address using a current coupon code. You'll pay new customer prices instead of higher renewal rates.
What to Expect
Dark Patterns to Watch
- Uses 'Cancel Auto-Renewal' language instead of clear 'Cancel Subscription'
- May show retention offers before allowing cancellation
- Requires navigating through account dashboard rather than prominent cancel button
- Cancellation option hidden in menu (three dots) rather than clearly visible
Retention Tactics
- Reminds users of security risks without VPN
- May offer discount or extended trial period
- Shows remaining days of service
- Emphasizes loss of access to features
Cancel via Email
Send this pre-written email to support@nordvpn.com Sign up to auto-fill your details.
NordVPN Plans & What You'll Lose
What you'll lose access to
After You Cancel
Data Retention
Your data kept for 90 days
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method, typically processed within 5-10 business days
30-day money-back guarantee applies to initial purchase only, not renewals. No refund for renewals or if purchased through third-party (iTunes, Google Play, etc.)
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