How to Cancel Slack
Plan ahead
Cancel before renewal date
Important Warnings
- Only workspace owners and admins can cancel subscriptions
- Downgrading to free plan limits message history to 90 days of visible messages
- Free plan has limited integrations (10 apps max)
- Video calls limited to 1:1 on free plan
- Must contact support if experiencing issues accessing cancellation settings
- Cancellation affects entire workspace, not individual users
Step-by-step instructions
Sign in to your Slack workspace at slack.com
Click on your workspace name in the top left corner
Select 'Settings & administration' from the dropdown menu
Click 'Workspace settings'
Navigate to the 'Billing' section in the settings menu
Scroll down to find the plan cancellation or downgrade option
Select 'Cancel subscription' or 'Downgrade to Free plan'
Follow the prompts to confirm cancellation
Tips & Things to Watch For
Fair Billing Policy - Prorated Refunds on Downgrades
Pro TipSlack uses 'Fair Billing' which means if you downgrade or remove users mid-billing cycle, you receive prorated credits for unused time. This is mentioned in their help documentation. When downgrading from a paid plan, you won't pay for the higher tier for the full month - only the days you actually used it.
Free Plan Retention - Downgrade Instead of Canceling
Pro TipSlack has a free tier with unlimited message history retention limits (10,000 most recent messages visible). Instead of fully canceling and losing access to your workspace data, downgrade to the free plan. This preserves your workspace, channels, and the most recent 10k messages. You can reactivate paid features anytime without losing historical context.
What to Expect
Dark Patterns to Watch
- No direct cancellation URL provided on website
- Cancellation option buried deep in workspace settings
- Must be workspace owner or admin to cancel (restricts who can cancel)
- Unclear navigation path to cancellation from main account pages
- Browser compatibility issues shown on cancel page (possibly intentional friction)
Retention Tactics
- Shows features you'll lose when downgrading
- Emphasizes team disruption
- May offer to switch billing period instead of canceling
- Highlights message history limitations on free plan
Slack Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Not ready to fully cancel?
Downgrade available
Switch to a cheaper plan instead
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