How to Cancel Surfshark
Quick process
Within 30 days of initial purchase only
Cancel before renewal date
Important Warnings
- 30-day money-back guarantee applies ONLY to initial purchase - recurring payments are non-refundable
- Refunds not available if purchased via resellers other than Paddle, Google Play, or Cleverbridge
- Prepaid cards and gift cards are not refundable
- Anonymous Dedicated IP purchases cannot be refunded
- Alternative Number purchases are non-refundable
- Extended free trials (30+ days) exclude you from refund eligibility
- Deleted accounts will not be refunded for unused portion of service period
- Account deletion does not stop auto-renewal - must cancel separately
- Auto-renewal advance email notification only sent for subscriptions longer than one month
Step-by-step instructions
Log in to your Surfshark account at https://surfshark.com
Click on 'My account' in the top right corner
Navigate to the 'Subscriptions' section
Locate the auto-renewal settings or subscription management area
Click the option to cancel automatic payments or turn off auto-renewal
Confirm your cancellation when prompted
Alternatively, email support@surfshark.com to request cancellation assistance
Tips & Things to Watch For
Anonymous Dedicated IP Makes Refunds Impossible
CriticalIf you select the 'anonymous Dedicated IP' option after installation, Surfshark deletes all database information linking you to that IP. This makes you permanently ineligible for refunds on that service, as they cannot verify your purchase. Only choose anonymous mode if you're certain you want to keep it.
Third-Party Reseller Purchases Are Non-Refundable Through Surfshark
CriticalIf you purchased Surfshark through any reseller OTHER than Paddle, Google Play, or Cleverbridge, Surfshark cannot process refunds. You must contact the original seller directly. Always buy directly from Surfshark or through Paddle/Google Play/Cleverbridge if you want refund protection.
Contact Support Before Renewal for Potential Exceptions
Pro TipWhile not officially documented, the ToS mentions exceptional refunds are possible 'at our sole discretion.' Contacting support before your renewal date with legitimate service issues may result in extended refund windows or service credits not covered by the standard policy.
Third-Party Purchases Through Google Play/Paddle Are Refundable
Pro TipWhile most third-party reseller purchases are non-refundable, purchases through Paddle, Google Play, or Cleverbridge specifically CAN be refunded through Surfshark. If you want the protection of the 30-day guarantee but need to purchase through a third party, use one of these three platforms only.
What to Expect
Dark Patterns to Watch
- Cancellation page redirects to homepage with retention marketing
- No clear 'Cancel Subscription' button visible on unsubscribe URL
- Invoices hidden in nested menu structure (My account > Subscriptions > Invoices & receipts)
- Terms use complex language around auto-renewal with prominent warnings
- Emphasis on contacting support rather than self-service cancellation
Retention Tactics
- 30-day money-back guarantee prominently displayed to discourage immediate cancellation
- Unsubscribe page shows VPN benefits and features instead of cancellation form
- Emotional messaging about protection and security features you'll lose
- 24/7 support emphasized as solution before cancellation
Cancel via Email
Send this pre-written email to support@surfshark.com Sign up to auto-fill your details.
Surfshark Plans & What You'll Lose
What you'll lose access to
After You Cancel
Reactivation
You can reactivate your account later
Content Access
Your content remains accessible after cancellation
Refund
Via Original payment method (cryptocurrency refunded as USD equivalent in same crypto)
30-day money-back guarantee applies ONLY to initial purchase. All recurring payments are non-refundable. Exceptional pro-rata refunds only if service was unavailable/unusable and customer made reasonable contact attempts. Limited to one refund per service.
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