Jak zrušit Nordic Telecom
Vyhraďte si čas
Zrušte před datem obnovení
Důležitá upozornění
- Must call during business hours to cancel - no self-service online cancellation available
- Equipment must be returned to avoid additional charges
- Contract terms may include minimum commitment period with penalties
- Cancellation may require written notice period (typically 30 days in Czech telecoms)
- Nordic TV service has been discontinued and replaced with Oneplay - existing customers may have different terms
- Service continues until end of billing period even after cancellation request
Postup krok za krokem
Call Nordic Telecom customer service at 800 80 70 60 (available 24/7 as indicated on their website)
Navigate through the phone menu to reach customer service representative
Request to cancel your service and provide your account details for verification
Listen to retention offers and decline if you wish to proceed with cancellation
Confirm the cancellation date and ask for written confirmation via email
Return any rented equipment (router, set-top box) if applicable to avoid additional charges
Request final invoice and confirm no early termination fees apply to your contract
Tipy a na co si dát pozor
Equipment Fees Not Disclosed
KritickéThe website doesn't mention router rental fees, set-top box costs, or installation fees. Czech ISPs typically charge 50-150 CZK/month for router rental or 1500-3000 CZK purchase. Ask for total cost breakdown including equipment before signing.
Contract Length Not Specified
KritickéThe site mentions 'flexible and without commitments' for O2 Spolu but doesn't specify contract terms for individual services. Czech telecoms commonly use 24-month contracts with early termination fees. Demand month-to-month terms or clarify ETF amounts.
Call for Retention Offers
Pro tipWhen calling 800 80 70 60 to cancel, typical Czech telecom practice involves offering discounts (10-30% off) or free upgrades to retain customers. Mention competitor pricing and express intent to leave - wait for retention department transfer.
Free O2 Security Included
Pro tipO2 Security is now included for free with internet plans post-merger. This is a bundled security service that may have been a paid add-on previously. No action needed - it's automatically included.
Co očekávat
Temné vzory k pozorování
- No visible online cancellation option despite having online self-service portal
- Forces phone call interaction which allows for retention tactics
- Self-service portal (Samoobsluha) appears limited to account management, not cancellation
- No clear cancellation information on public-facing website
Taktiky udržení zákazníka
- Phone-based cancellation allows agents to present counter-offers
- Likely offers discounts or service upgrades during cancellation call
- Emphasizes benefits being lost (O2 Security, 24/7 service, equipment)
- May mention inconvenience of switching providers
Skryté poplatky
- Potential equipment return fees if damaged
- Pro-rated charges for current billing period
- Possible installation fee non-refund
Poplatek za předčasné ukončení
Unknown - depends on contract terms, typical Czech telecom contracts have penalties
Tarify Nordic Telecom a co ztratíte
What you'll lose access to
Po zrušení
Reaktivace
Účet můžete později znovu aktivovat
Přístup k obsahu
Po zrušení ztratíte přístup k obsahu
Nejste připraveni úplně zrušit?
Možnost přechodu na nižší tarif
Přepněte na levnější tarif
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