Jak zrušit O2
Plánujte dopředu
14 days from contract signing (Czech consumer protection law)
Zrušte před datem obnovení
Důležitá upozornění
- Czech telecom contracts typically require 2-month notice period
- Cancellation may not be immediate - services continue until end of notice period
- Bundle discounts (O₂ Spolu) will be lost immediately upon canceling one service
- Promotional pricing (549 Kč tariff, 399 Kč internet) only valid for new customers
- Equipment like O₂ Smart Box and Boosters must be returned within 14 days
- Early termination fees apply if canceling before minimum contract period ends
- Phone number portability must be requested separately if keeping number
- Unity cashback benefits terminate immediately upon service cancellation
Postup krok za krokem
Log in to your Moje O₂ account at https://www.o2.cz/moje-o2
Navigate to your service settings or contract management section
Select the specific service you wish to cancel (mobile tariff, internet, or Oneplay TV)
Look for 'Zrušit službu' (Cancel service) or 'Ukončit smlouvu' (Terminate contract) option
Fill out the cancellation request form with your reason for cancellation
Confirm the cancellation notice period (typically 2 months for Czech telecom services)
Submit the cancellation request and save the confirmation number
Optionally visit an O₂ store in person or call 800 020 020 if online cancellation is unavailable
Tipy a na co si dát pozor
'Data Naplno' 5-Day Full Speed Feature
Pro tipNEO+ tariffs include up to 5 days of 'Dat naplno' (full-speed data) per month. This likely means you can activate periods of unlimited or full-speed data beyond your normal cap. Strategic use during high-usage periods (travel, streaming) maximizes value instead of buying additional data packages.
Moje O₂ App for Avoiding Support Fees
Pro tipThe Moje O₂ app allows self-service for most operations: checking billing, buying extra data, managing services, activating eSIM, and 24/7 chat support. Using the app instead of calling support or visiting stores likely avoids potential service fees charged for in-person or phone assistance.
Co očekávat
Temné vzory k pozorování
- Cancellation option not prominently displayed on main account page
- No direct 'Cancel' link visible in scraped content
- Heavy promotion of bundles and discounts throughout interface
- Chat support emphasized over self-service cancellation
- Multiple service tiers making it unclear which to cancel
- Retention offers likely presented before final cancellation
Taktiky udržení zákazníka
- Shows bundle savings with O₂ Spolu packages
- Displays promotional discounts (549 Kč unlimited tariff)
- Emphasizes voucher benefits (up to 7,000 Kč in coupons)
- Unity program cashback offers (300 Kč monthly)
- Highlights features you'll lose (O₂ Connect, streaming services)
- May offer reduced rates or temporary discounts during cancellation
Skryté poplatky
- Pro-rated charges for current billing period
- Equipment return fees if hardware not returned
- Potential activation fees for new services if within contract
- Administrative cancellation processing fee
Poplatek za předčasné ukončení
Typically remaining months of minimum contract period (usually 12-24 months) - varies by contract
Tarify O2 a co ztratíte
What you'll lose access to
Po zrušení
Ochranná lhůta
14 dní na rozmyšlenou
Uchování dat
Vaše data uchována po 90 dní
Reaktivace
Účet můžete později znovu aktivovat
Přístup k obsahu
Po zrušení ztratíte přístup k obsahu
Vrácení peněz
Přes Original payment method or bank transfer, 14-30 days processing
Within 14-day cooling-off period, full refund possible minus any usage charges
Nejste připraveni úplně zrušit?
Možnost přechodu na nižší tarif
Přepněte na levnější tarif
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