Jak zrušit Vodafone
Vyhraďte si čas
Zrušte před datem obnovení
Důležitá upozornění
- Tariffs without device are without obligation (no penalty), but tariffs with subsidized phones have 24-month contracts
- Cancelling before 24 months requires paying full remaining device subsidy or installments
- Phone number may be lost if not ported to another provider
- All bundled services (HBO Max, prima+, VTV) will be lost immediately
- GIGA Kombo discounts end when any service is cancelled
- Must contact customer service directly - no online self-cancellation available
Postup krok za krokem
Log in to Můj Vodafone account at vodafone.cz or via the Můj Vodafone+ mobile app
Navigate to the support section or contact options
Initiate a chat with an operator or request a callback by providing your phone number
Inform the customer service representative that you wish to cancel your service
Provide identity verification as required (personal information, possibly ID)
Confirm the cancellation request and note any final billing or termination fees
Receive confirmation of cancellation via email or in your account
Tipy a na co si dát pozor
Promotional Prices May Expire
KritickéThe terms explicitly state: 'Monthly cost may change if promotional pricing for limited period expires.' Even the 'permanent' discounts may not be truly permanent, though which plans have limited-time pricing isn't clearly marked.
No Early Termination Fee - Only Unpaid Device Subsidy
Pro tipVodafone tariffs are without commitment (bez závazku). If you cancel, you don't pay any penalty fees. However, if you bought a phone with a discount/installments on a 24-month contract and cancel early, you only pay back the discount amount or remaining installments - not additional penalties. This is explicitly stated in their FAQ.
Switch to Cheaper Plan Before Canceling Device Contract
Pro tipSince the tariff itself has no commitment and only the device subsidy is locked for 24 months, you could theoretically switch to the cheapest tariff (sLimitem S at 499 Kč) while keeping your subsidized device, then only pay back the device discount when canceling. This reduces your monthly costs while fulfilling the device contract obligation.
Co očekávat
Temné vzory k pozorování
- No direct online self-service cancellation option
- Requires contact with customer service representative
- Identity verification requirements can add friction
- Multiple form fills requesting callback rather than immediate action
Taktiky udržení zákazníka
- Customer service agents likely trained to offer retention deals
- Highlights benefits and services being lost
- May offer discounts or plan downgrades during conversation
- Emphasis on GIGA Kombo savings and bundled service value throughout site
Skryté poplatky
- Pro-rated charges for current billing period
- Early termination fees for device subsidy if contract cancelled before 24 months
- Possible administrative cancellation fees
Poplatek za předčasné ukončení
Full remaining phone/device subsidy or installment payments if device purchased on contract (24 months)
Tarify Vodafone a co ztratíte
What you'll lose access to
Po zrušení
Reaktivace
Účet můžete později znovu aktivovat
Přístup k obsahu
Po zrušení ztratíte přístup k obsahu
Nejste připraveni úplně zrušit?
Možnost přechodu na nižší tarif
Přepněte na levnější tarif
Was this guide helpful?
Související služby
Sledujte své předplatné Vodafone
Dostávejte upozornění na platby, sledujte výdaje a spravujte všechna předplatná na jednom místě.
Začít — zdarma